OPPO India Community Privacy Notice
Last updated on Nov 3, 2022
“Personal Information”refers to any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such natural person;
“Sensitive Personal Data or Information” shall mean as defined in the Information Technology Act, 2000 and the notification dated 11th April, 2011 issued by Ministry of Communications and Information Technology (Department of Information Technology);
To use the Platform, you have to register and log on to your HeyTap account. By registering for the HeyTap account, you agree to HeyTap Privacy Notice. You may access HeyTap Privacy Policy via this link https://www.heytap.com/en/privacy.html
i. Information directly provided by you to us: Services offered on the Platform may require you or provide you with the option to submit Your Information, images, profile picture and other details to us. For example:
a.you create a profile with us, we may need to collect your information or you may provide us information such as your mobile phone number, user id, password, name, email address and the likes. You could further add your nickname and profile picture on the Platform to help your friends identify you.
b.If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.
ii.Information we Collect during your use of the Platform
a.While using the Platform we may analyse the user click events, user behaviour and session data to provide you with a better user experience.
b.We will collect your community user ID and content including but not limited to comments, replies, articles, pictures you post and circles you create. We collect these data in order to provide community service to you and let you and other Platform users share your thoughts about our products. These data will also be used for internal data analysis so as to provide a better service experience.
iii.Information Obtained from Third Parties
We may obtain your information from your third parties, like Heytap where you may maintain an account to log-in to the Platform. You unequivocally authorize us to import and Use Your Information from third parties.
By using the Platform, you unequivocally agree to the use of Cookies by us which may be stored on your electronic device including your computer, laptop, mobile devices, etc. To better understand Cookies, kindly refer to the below information.
1. What are Cookies?
Cookies are small files that our websites, apps, or services transfer to and store on your device. Our websites, online services, interactive apps, emails and advertisements may use Cookies and other similar technologies, such as pixel tags and web beacons. These Cookies may be stored on your computer for a short period of time (e.g., only when your browser is open) or for a longer period of time, even years. We cannot access Cookies that were not set by us.
2. How do we use Cookies and similar technologies?
(1) We and our partners use Cookies or similar tracking technologies to better understand the use of Platform on your device, how often you use the Platform, what events occur within the Platform, cumulative usage, performance data, and from where the Platform was accessed or downloaded.
(2) We and our partners use Cookies or similar tracking technologies to analyze trends, manage websites, track user behaviours on the websites, and collect aggregate demographic information of our user base.
(3) web browsers may have the "Do Not Track" feature. This feature may send a "Do Not Track" request to websites. If your browser has Do Not Track turned on, all of our sites will respect this preference.
(4) Like most websites, we may automatically collect certain information to analyze cumulative trends and manage our sites. This information may include the Internet Protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, files you view on our site (such as HTML pages or graphics, etc.), operating system, date/time stamps, and/or click-stream data.
(5) We work with third parties to display advertisements on our websites or to manage our advertisements on other websites. Our authorized partners may use Cookies or similar tracking technologies to provide you with advertising based on your browsing activities and interests.
3. Managing Cookies
Managing Cookies and Cookie preferences must be done within your browser's options/preferences.
4.More information about Cookies
For more information about Cookies and instructions on how to configure your browser to accept, delete or disable Cookies, please see www.allaboutcookies.org.
a. Information will be processed to implement core functionalities for services on the Platform such as user login, user comment and content contribution to this Platform. When you contribute contents, make comments on the Platform, your username and profile picture will be shown as your profile so the OPPO community could identify you;
b.We may use Your Information for sending you promotional and other commercial offers and communications. We may use third-party tools to send you commercial and promotional offers and communications in which you may be interested. You may unsubscribe from these direct marketing messages by clicking the un-subscription link in the email or by sending an email to community@oppo.com.
c.To comply with activities related to the law and legal processes.
The retention period of Your Information we collect is the minimum amount of time required to achieve the purposes of collection stated in this Privacy Notice, unless a longer retention period is required by law. We will delete or anonymize Your Information upon expiry of the retention period as described above.
We may share, transfer or disclose Your Information to the following:
i.Affiliated Companies: We may share Your Information with our affiliate companies.
ii.Partner: We may share your information with our partners including for enabling you to log-in to the community, courier delivery, mobile number or other verifications and the likes.
iii.Persons Who Acquire Our Assets or Business: If we sell or transfer, wholly or in part, any of our businesses or assets, Your Information may be a part of that sale or transfer but it will remain subject to the promises made in this Privacy Notice (unless, of course, you consent otherwise, thereafter).
iv.Legal and Regulatory Authorities: We may be required to disclose Your Information due to legal or regulatory requirements. In such instances, we reserve the right to disclose Your Information as required in order to comply with our legal obligations, including but not limited to complying with court orders, warrants, or discovery requests. We may also disclose Your Information (a) to law enforcement officers or others; (b) to comply with a judicial proceeding, court order, or legal process served on us or the Platform; (c) to enforce or apply this Privacy Notice or the Terms and Conditions or our other policies or agreements; (e) for an insolvency proceeding involving all or part of the business or asset to which the information pertains; (f) respond to claims that any information violates the rights of Third Parties; (g) or protect our rights, property, or personal safety, or the general public. You agree and acknowledge that we may not inform you prior to or after disclosures made according to this section.
Notwithstanding anything mentioned hereinabove, we shall not be responsible for the actions or omissions of any third parties with whom Your Information is shared by you nor shall we be responsible and/ or liable for any additional information you may choose to provide directly or indirectly to any of the third parties while applying for or activating their services and products whether directly or indirectly or whether through the Platform or otherwise.
a.We have taken reasonable technical security and organizational measures to protect Your Information which is collected and stored with us. However, it is imperative to appreciate and acknowledge, which you must, that although we take reasonable steps to protect Your Information, no website, Internet network or transmission, computer system or wireless connection is completely secure.
b.We will strictly control the access to Your Information and only allow our employees who need to know Your Information to help us process such information, and personnel of companies authorized to handle the services on our behalf to access Your Information.
c.The security of Your Information is of great importance to us. Therefore, we will continue our efforts to protect Your Information and implement safeguard measures, such as providing encryption for information storage and transmission in an effort to prevent Your Information from unauthorized access, usage or disclosure;
d.In the event of Your Information security incident, we, if and how required and in accordance with the requirements of relevant laws and regulations promptly inform you of the same and the preventive measures to be undertaken to mitigate the damage.
Below is a list of your, non-exhaustive, legal rights as well as the measures that we take to protect your rights.
a.Right to be informed: We publish this Privacy Notice to inform you of what we collect and store and how we use, process, share, transfer or disclose Your Information. We are committed to being open and transparent about how we collect, stores, use, process, share, transfer or disclose Your Information within and beyond OPPO.
b.Right to access and review: You may request access to Your Information and/ or review Your Information which is collected and stored by us.
c.Right to correct: If you find that Your Information stored with us is inaccurate or incomplete you may, on most occasions, have the right to request us to rectify or amend it unless we or any of our partners have acted upon or made to have acted upon such incorrect or incomplete information provided by you. You may have access to rectify or complete Your Information directly on the relevant page of the Platform. However, for that part of Your Information that has not been made available for your modification, you can request correction or supplementation by contacting our Grievance Officer at community@oppo.com. You undertake to provide us with true, accurate and complete information about yourself and to keep Your Information updated to be true, accurate and complete, at all times, to help us serve you better and that you shall be solely liable for any consequences which ensue as a consequence of you being in breach of this clause including we or any of our partners acting upon Your Information which has been provided by you to us or to any of our partners.
d.Right to access: You may request access to Your Information which is collected and stored by us.
e.Right to Delete: If you find us collecting or using Your Information in violation of relevant laws, administrative regulations or this Privacy Notice you have the right to ask for deletion of relevant use of Your Information and in such situations you may ask us to delete Your Information submitted by you or make them anonymous by contacting our grievance officer (from your registered sources of communication such as registered mobile or email) and our grievance officer will look into the same and revert or act upon the same accordingly. Provided that, in case we and/or our Partners are required to delete any part of Your Information, then we and/ or any of our partners , as the case may be, may no longer be able to provide you with the requested services, in whole or in part. Please also note that, there may be circumstances where you ask us to delete Your Information, but we are legally obliged to retain it.
f.Right to Withdraw Consent: You can grant or withdraw your authorisations and consents at any time. Please also note that, if you withdraw your authorization or consent we may no longer be able to provide you with the corresponding services.
g.Right to complain: You have the right to file complaints in respect of privacy concerns by contacting our Grievance Officer at community@oppo.com. Pursuant to receiving complete information and details of your complaint, we will respond within 30 days from the date of receipt of your complaint and try and resolve your complaint.
h.The right to deactivate your HeyTap account. You can deactivate your account via https://id.heytap.com/static/userdata_index.html by choosing “Deactivate my account”. Your account will have a 15-day deactivation period, followed immediately by account deletion. You may choose to reactivate your account at any time within 15 days. Afterwards, your account will be permanently deleted.
Please note that due to security reasons we may verify your identity before processing your request pursuant to any of your rights as described above. In principle, we do not charge any fees if your request is reasonable. However, based on the actual situation we may impose a certain fee to cover our costs for repeated requests or requests that extend beyond reasonable limits. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), may be detrimental to the legal rights and interests of others or are very impractical. In addition, we may not be able to respond to your request if your request is directly related to matters involving national security, national defence, public health, criminal investigation and other public interests, or if the request may severely impair the legitimate rights and interests of yours or those of other individuals and organizations.
a.Our Platform and Services are mainly for adults i.e. for those who are aged 18 years or above. We consider it the responsibility of the parents to monitor their children’s activity. Children (we regard anyone who is under the age of 18 as a child) may not use our Platform.
a.The Platform may contain links, products and/ or services to third party websites. You have complete freedom to choose whether or not to visit them. However, if you choose to visit them then you do so subject to adherence with their terms and conditions and privacy policies which you can view at their websites or by contacting them. Any grievance which you have in respect of their terms and conditions and privacy policy including but not limited to what all and how Your Information is being collected, processed, transferred, disclosed and/ or used, you shall seek the remedy from such Third Parties whose websites you have visited and/ or whose services and products you may have applied for or activated including any bundled subscriptions. Should you wish to provide your information while taking any such services or products, you consent and authorise us to collect Your Information and other information, documents and transfer them to our respective Partners whose products and services you desire to activate or apply.
b.We have no control over our partner’s privacy and data protection policies. Before you submit Your Information to our partners, please read and understand their privacy policies and terms and conditions as you will be governed by them and your remedies shall lie against such partners and/ or Third Parties whose websites you visit and/ or whose services and products you apply and/ or activate.
Your Information will be stored on servers located in India.
a.Special Offers and Updates: We may send you information on products, services, special deals, newsletters and such other kinds of promotional offers and messages. Out of respect for your privacy, we present you with the option of not receiving these types of communications. You may unsubscribe via the unsubscribe mechanism provided in each such communication.
b.Service Announcements: On certain occasions or as per requirement of any laws, rules or regulations we may be required to send out service-related announcements and communications. These communications would not be deemed as promotional in nature.
c.Customer Service: We may communicate with you on a regular basis to take our feedback, provide requested services and/ or in regard to issues relating to your user account. We may call or reply via email, text or phone.
We may update this Privacy Notice from time to time and you are encouraged to check this Privacy Notice on a regular basis to be aware of the changes made to it. Your continued access or use of the Platform, continued use of the services (whether actively or passively) provided or availed from or through the Platform shall be deemed to be your acceptance of this Privacy Notice and its future versions or amendments.